FAQS
Orders are processed within 24 hours, and sent straight to our weavers who start making your custom piece right away. The whole process—from shearing, spinning, and dying the wool to weaving, washing, and transporting the rug—takes roughly 4 to 8 weeks. In the winter months, the drying process takes a bit longer, so please allow an additional 1-2 weeks for delivery.
For shipments to the USA,Canada and to Europe, it’s on us! All of our prices include the cost of shipping.
We include the sizes of each carpet in the description next to each carpet on our website!
Yes! Our flat international shipping rate is free for USA,CANADA,UNITED KINGDOM & EUROPE orders.
we are able to accept returns, but All orders are final for customize rug and we cannot accept returns Please see our terms and conditions and refund policy for more information.
As soon as your rug leaves our warehouse, we’ll send you a tracking number to follow its journey across the world.
Quality rugs don’t require a lot of maintenance. You really only need to vacuum your rug once or twice a month, and every few months, flip the rug over and vacuum the backside. Try to avoid using a rotary vacuum, as that can wear down the fibers of the rug. Instead, use the suction attachment, vacuuming side-to-side instead of fringe-to-fringe in order to avoid destroying the fringe finish. A good way to know when your rug needs to be professionally cleaned is by beating a section of the rug. If you see dust clouds, it’s time to get your rug professionally cleaned. This will typically be every three to five years.
Vintage rugs do not like moisture, so part of keeping them in good shape is leaving any sort of washing to professionals. The only time you should be taking any liquid cleaner to your vintage rug is to spot clean a stain.